FREQUENTLY ASKED QUESTIONS (FAQ)

 

Luggage & Capacity

• How much luggage can your vehicles hold?
  Our Luxury SUV comfortably accommodates up to 6 passengers with 6 standard suitcases. For larger groups, our Mercedes-Benz Sprinter holds up to 14 passengers and features an extra-large cargo bay specifically designed for heavy cruise, airport, or golf gear.
• Can we exceed the passenger limit if some are children?
  No. Florida transportation regulations strictly prohibit exceeding the licensed passenger capacity of the vehicle under any circumstances (SUV: 6 max / Sprinter: 14 max).

 

Flight Delays & Waiting Times

• What happens if my flight or cruise ship is delayed?
  Don’t worry. We track your flight and port status in real time. If your arrival is delayed or early, your pickup time is automatically adjusted so your chauffeur is there exactly when you land or disembark.
• How long will the driver wait for us at the airport?
  We provide 60 minutes of complimentary wait time for international flights and 45 minutes for domestic flights from the moment your plane lands. This gives you plenty of time to clear customs and collect your baggage.

 

Child Seats & Comfort

• Do you provide child car seats or boosters?
  Yes. Passenger safety is our priority. We can provide clean, sanitized car seats or boosters upon request for a small additional fee. Please make sure to specify your child’s age/weight when requesting your quote via WhatsApp.
• Is smoking or vaping allowed in the vehicles?
  To keep our fleet immaculate and comfortable for all future guests, smoking, vaping, and the consumption of illegal substances are strictly prohibited inside all our vehicles.

 

Bookings & Cancellations

What is your cancellation policy?
The 50% deposit required to secure your vehicle is non-refundable, as we block out that specific time slot for your exclusive use. However, if you need to reschedule, please contact us via WhatsApp at least 48 hours before your original pickup time, and we will do our best to accommodate your new schedule based on vehicle availability.

Why do I need a physical sticker for my return trip?
For round-trip bookings, your driver issues an Official Return Passenger Sticker once the final package balance is settled. This acts as your priority security pass, allowing your return chauffeur to instantly identify and safely greet your group at busy airport or stadium pickup zones.