Our Website address is: https://roadsexcellenceconnection.com
Introduction
Roads Excellence Connection LLC “the Company” “we,” “us,” or “our”) provides Passenger Transportation Services throughout the State of Florida. This Privacy Policy explains how we collect, use, disclose, and protect personal information from passengers, website visitors, mobile app users, and drivers.
By using our services, you agree to the practices described in this Privacy Policy.
Information We Collect
Passenger Information
Full name, phone number and email address, pickup and drop‑off locations, trip history and service preferences, special service requests (if provided)
Location Data
Real‑time GPS location during trips, route information and travel history, estimated arrival times, location data before and after the service (for dispatching and safety)
Payment Information
Payment method details (processed securely by third‑party payment processors), billing history and transaction records
We do not store full credit card numbers.
Technical and Device Information
IP address, browser type and device identifiers, cookies and usage analytics, app performance and crash data (securely by third‑parties)
Driver Information
Driver’s license and regulatory documents, background and compliance records, vehicle information, GPS and trip activity data
How We Collect Information
Online booking forms, phone reservations, mobile applications, GPS and telematics systems, customer service communications, third‑party dispatching or reservation platforms
How We Use Personal Information
We use personal information to provide and manage transportation services, dispatch drivers and coordinate trips, ensure passenger and driver safety, process payments and send receipts, communicate trip updates and notifications, improve service quality and operational efficiency, comply with Florida laws and transportation regulations, prevent fraud and unauthorized activity
Sharing of Information
We may share information with technology providers (GPS, dispatching, mobile apps), payment processors, affiliated transportation partners, regulatory authorities when required by Law, service providers supporting our operations (IT, analytics, customer support)
We do not sell personal information.
Data Retention
We retain personal information only as long as necessary to, provide transportation services, meet legal, tax, and regulatory requirements, resolve disputes and maintain safety records
Data is securely deleted when no longer required.
Data Security
We implement administrative, technical, and physical safeguards to protect personal information, including encryption of sensitive data, secure access controls, monitoring for unauthorized access, regular security assessments
Passenger Rights
Passengers may request access to their personal information, request corrections or updates, deletion of certain data, opt out of marketing communications, withdraw consent for non‑essential data processing
Requests can be submitted using our contact information
Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality, analyze usage patterns, and personalize user experience
Users may disable cookies through their browser settings.
Compliance with Florida Law
We comply with the Florida Privacy Protection Act (FPPA) and other applicable state and federal regulations regarding data privacy and security.
Cameras and Recordings (If Applicable)
If vehicles are equipped with cameras, video and/or audio may be recorded for safety and security purpose recordings are stored securely and accessed only, when necessary, passengers will be notified through signage or written notice
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted with a new effective date. Continued use of our services constitutes acceptance of the updated policy.